English for Excellent Customer Experience 

In the hospitality industry, you know how important customer experience is to your business.

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Your need your employees to give your customers the best experience. Your employees have to speak a very high level of English and be able to avoid linguistic or cultural misunderstandings.

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This training programme combines English language coaching with customer experience training. 

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This training can be done in person or online.

Programme content (which will be adapted according to your needs and your existing training programmes):

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• Main skills for excellence/next level customer care

• Anticipating customer behaviour

• Managing expectations

• Creating the right and memorable first impression

• Dealing with complaints and difficult customers

• Understanding and listening to your customers

• Effective and efficient problem solving

• Managing online reviews effectively

Call us to discuss your needs