English for Excellent Customer Experience 

In the hospitality industry, you know how important customer experience is to your business.

Your need your employees to give your customers the best experience. Your employees have to speak a very high level of English and be able to avoid linguistic or cultural misunderstandings.

This training programme combines English language coaching with customer experience training. 

This training can be done in person or online.

Programme content (which will be adapted according to your needs and your existing training programmes):

  • Main skills for excellence/next level customer care

  • Anticipating customer behaviour

  • Managing expectations

  • Creating the right and memorable first impression

  • Dealing with complaints and difficult customers

  • Understanding and listening to your customers

  • Effective and efficient problem solving

  • Managing online reviews effectively

Call us to discuss your needs

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7 Avenue Michel Chevalier, 06130 Grasse

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